1. We maintain a current local backup copy of your web site additionally we back up all websites to an offsite location after any update by Micro Elite is made to your site.

2. "Maintenance" is defined as keeping the web site current. It is not intended to be a new design.

3. Updates are completed within 24 hours of the time they are received, except weekends and holidays. Updates received after 3:00pm EST may not be completed until the next business day unless prior arrangements have been made.

4. Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.

5. We reserve the right to distinguish between "updates" and "new design". New design work is charged at our New Design Rates.

6. Updates should be provided through Email as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates may also be sent by postal mail. These require retyping data or scanning photos and will cost more to complete the changes.

7. Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code.